Business Strategy and Outlook
Western Union’s primary macroeconomic exposure is to employment markets in the developed world, as the search for better economic opportunities is the fundamental driver for money transfers. While conditions have improved over time in the United States and Europe, with new entrants adding to the issues for legacy operators like Western Union. At this point, we don’t see a catalyst to improve the situation, and pandemic-related headwinds appear to be lingering. Recent geopolitical events could be an additional headwind. Another major issue for Western Union is the industry shift toward electronic methods of money transfer. The company has been actively building out its presence in electronic channels in recent years to adapt to the change in the industry. Western Union saw a sharp spike in digital transfers at the beginning of the pandemic, and growth has remained strong. Western Union achieved a 32% year-over-year increase in transaction growth in 2021 as this area of the company’s business jumped to about a quarter of revenue.
Morningstar analysts believe the firm’s aggressive approach is the best strategy as Western Union positions itself to maintain its scale advantage despite the shift. From Morningstar analyst view, scale and market share across all channels will be the dominant factor in long-term competitive position, and Western Union appears to be maintaining its overall position. However, the growth that the company is seeing in digital transfers does not appear to be leading to strong overall growth.
Western Union Is Shifting to Digital
Western Union’s third-quarter results weren’t particularly impressive, as the company continues to battle some pandemic-related headwinds. However, from a long-term point of view, focus is more on the company’s digital channel results, as Morningstar analysts believe sharing in this channel’s growth is key to maintaining the company’s scale advantage and wide moat over time. On that front, Western Union maintains double-digit growth in digital. Morningstar analysts view the company’s shares as undervalued, as the company has the potential to adapt to a shifting market. Thus, maintain a $26 fair value estimate.
Digital channels considered as the bright spot for the company. Growth in digital channels did moderate as the company lapped the spike it saw last year. However, year-over-year transaction and revenue growth of 19% and 15%, respectively, can be considered as a solid result. Digital transfers now account for about one quarter of revenue, and management believes it is on track to exceed $1 billion in digital revenue in 2021. As per Morningstar analysts perspective, Western Union’s ability to scale across both cash and digital channels is a significant advantage as the overall market shifts to digital.
Financial Strength
Financial Strength Western Union’s capital structure is fairly conservative, as management sees a strong credit profile as an advantage in attracting agents. The company carried $3.0 billion in debt at the end of 2021, resulting in debt/EBITDA of 2.3 times; this is a reasonable level, given the stability of the business. Western Union also typically holds a substantial amount of cash. Net debt at the end of 2021 was approximately $1.8 billion, and we expect the company to hold a net debt position of about $2 billion over time. Given recent changes to tax laws, it’s possible Western Union might not hold as much cash as it has historically, as it will no longer incur a tax penalty upon repatriation. This could help free management’s hand, as the company historically has returned the bulk of its free cash flow to shareholders through stock repurchases and dividends
Bulls Say
- The demographic factor that has historically driven industry growth–namely, the differential between population growth in developing and developed countries–remains in place for the foreseeable future.
- Western Union didn’t see a major drop-off during the last recession or the pandemic, highlighting the stability of the business.
- While the motives for immigrants to relocate to wealthier countries are well understood, developed countries also have incentive to open their borders, as negligible native population growth makes immigration a necessity for long-term GDP growth.
Company Profile
Western Union provides domestic and international money transfers through its global network of about 500,000 outside agents. It is the largest money transfer company in the world and one of only a few companies with a truly global agent network.
(Source: Morningstar)
General Advice Warning
Any advice/ information provided is general in nature only and does not take into account the personal financial situation, objectives or needs of any particular person.