What to do if you have a complaint…
If you are unhappy about our advice or services, please write to:
Complaints Manager,
Laverne Capital,
PO Box 9073
Suite 6/96 Wigram Street,
Harris Park NSW 2150.
Contact: 02 9891 3887
www.lavernecapital.com.au
Email: info@lavernecapital.com.au
We will investigate your complaint and respond to your concerns as quickly as possible and within 45 days. If we have not responded to your complaint within 45 days or if you feel it has not been resolved to your satisfaction, you may refer your concerns to the AFCA – Australian Financial Complaints Authority. They provide a fair and independent dispute resolution service.
You can contact Australian Financial Complaints Authority at: https://www.afca.org.au
AFCA Member Number: 37625
The Complaints Officer:
GPO Box 3, Melbourne Victoria 3001.
Online: https://www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 367 287
Laverne Securities Pty Ltd, ACN 629 216 477, Trading As Investor Desk Online, is a Corporate Authorised Representative of Laverne Capital Pty Ltd (AFSL 482937). This service is administered by OpenInvest Limited ACN 614 587 183 via the OpenInvest Portfolio Service ARSN 628 156 052. This website provides factual information about the service, and any general advice contained does not take into account your objectives, financial situation or needs. Before making any investment decision, you must review the PDS and Target Market Determination available at https://www.investordeskonline.com.au/key-documents/ Should you require assistance in determining whether an investment in the service is right for you, you may wish to seek personal advice from an appropriately licensed financial adviser.